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IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts
Frequently Asked Questions
Evabot Program
Yes. There have been no changes to your Evabot account, and we can continue servicing you through that platform.
Yes. As soon as you switch over to Jocelynco.ai, just send us a quick email and we’ll move your credits for you.
Us! You can live chat with us here or email us at hello@jocelynco.com.
Please try clicking here to resolve the issue. If you're still seeing a blank screen, contact us and we’ll help you out.
Accounts & Membership
We've already created an account for you — simply go to jocelynco.ai and log in. You'll be prompted to set or reset your password to access your personalized dashboard.
If you're a new client, you can click here to sign up for free. If you'd like to join a plan, view our available plans here.
If you're a new client, you can click here to sign up for free. If you'd like to join a plan, view our available plans here.
Log into your dashboard at jocelynco.ai, click Account, then select Manage Membership.
No. Jocelynco.ai is flexible — you can upgrade, downgrade, or cancel your membership anytime from your dashboard.
Silver members receive 10% off and Gold members receive 15% off gifts, swag, and branded items.
Gifting & Customization
Yes. Our upgraded gift link form allows you to schedule exactly when the gift link is sent to the recipient.
We’ll send reminders and notify you if the gift goes unclaimed. You can resend the link or choose a different option.
Yes. We offer international gifting. Shipping rates and delivery times vary by destination.
Gifts are typically processed within 1 business day. If scheduled, the gift link will be sent on your selected date.
If the gift hasn’t been claimed yet, we may be able to change it. Contact support as soon as possible.
Branding & Inventory
Go to Branded Items in your dashboard to upload your logo and select swag or packaging options.
Yes! Ship your items to:
8550 N. 91st Avenue, Suite 55, Peoria, AZ 85345. We'll store up to one pallet for Silver and Gold members.
8550 N. 91st Avenue, Suite 55, Peoria, AZ 85345. We'll store up to one pallet for Silver and Gold members.
Yes. From your dashboard, click Branded Items and select an item to view current inventory.
My Clients' Experience
Yes. You can view what your client marked as favorites and what we sent in their gift.
Yes. If you are a Silver or Gold member, your logo will be shown in the recipient chat experience.
Yes. Your clients are able to leave you a review — and they can even use AI to polish their comments before submitting.
Marketing & Growth
It helps you attract and engage potential clients with targeted gifting campaigns. Learn more ›
Automation & Scheduling
Coming soon! Schedule gifts, cards, and swag on a recurring basis — ideal for birthdays, anniversaries, and more. View program ›
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