Why We Parted Ways with EvaBot: Your Questions, Answered
Our clients have always been the heart of everything we do. That’s why when it comes to the technology we use to power our gifting programs, only the best will do. Your experience should be seamless, simple, and enjoyable because giving should never come with frustration.
On July 13th, 2025, we officially ended our relationship with EvaBot. While they’re good people with good intentions, the platform didn’t meet the standards our clients deserve, and we knew it was time to make a change.
We’ve already transitioned to a new system, one we designed ourselves, built around reliability, ease of use, and the unique needs of our clients. Below are the most common questions we’ve received about the change but we are happy to chat live if you have questions. Just contact us at hello@jocelynco.com.
If you'd like to see the full list of benefits we offer, click here.
Q: Why did you leave EvaBot?
A: We experienced recurring issues with EvaBot’s platform that disrupted the gifting experience for both our clients and their recipients. Despite working closely with their team to improve it, the issues persisted. We ultimately decided that building our own solution was the best way to protect the quality and consistency of our service. Further, the platform was missing a fundamental part of gifting: a personalized gift message and additional flexibilities our clients were asking us for.
Q: What platform are you using now?
A: We’ve created a custom gifting platform, built entirely by Jocelyn & Co. It’s faster, more intuitive, and designed specifically for our clients. We've added over ten new features to make your and your recipients experience amazing. Click here to read all of the features of Jocelyn & Co.
Q: I had an active account with EvaBot—what happens now?
A: If you worked with us through EvaBot, you’ve already been moved to our new platform. We’re here to help you get reacquainted with your new dashboard or features. However, if you prefer, Evabot is starting up their program again. Just visit evabot.com for info.
Q: Do I need to do anything to keep gifting?
A: Not at all. Simply log in or create a new account. You can also reach out to us directly if you’d like to explore what’s new. The tour via Zoom takes 5 minutes.
Q: Can I still send gifts without needing my recipient’s address?
A: Yes! The “no address needed” feature works great. You can simply provide a recipient’s email or phone number, and they’ll tell us where they want their gift delivered—plus what they like, so we can customize it.
Q: Is the gifting process still automated?
A: Yes, and even more powerful. Our new system offers automation, customization, and AI-powered recommendations. Whether you’re sending gifts to one person or a hundred, it’s as simple as a few clicks.
Q: Do you offer branded gifts, cards, and swag?
A: Absolutely. Our full suite of branded gifting options is available, and we’ve made it easier than ever to upload assets and approve designs.
Q: Who do I contact if I have questions or need help?
A: We’re always here for you. Just email us at hello@jocelynco.com or catch us on live chat.
We made this change with one goal in mind: to give you a better experience. Thank you for your continued trust in Jocelyn & Co. We’re excited for what’s next—and we think you will be too.